How to fix iOS no net issue?

In some cases, your iOS device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below.

 

Check if the plan was activated

To make sure that your plan is active, follow the steps in our how to activate your Saily eSIM article.

Disconnect from the Wi-Fi

  1. Go to settings:

    image 303 (7).png

  2. Select Wi-Fi:

    image 954.png

  3. Turn off Wi-Fi
    image 955.png

 

Check if eSIM is enabled and chosen as the preferred

  1. Go to settings:

    image 303 (7).png

  2. Select mobile service (It might be called cellular on some iPhone devices)

    image 1611.png

  3. Click on the installed eSIM (in this case, business):

    image 521 (1).png

  4. Check if turn on this line is enabled:

    image 140.png

  5. Go back to the mobile service (alternatively cellular) settings.
  6. Click mobile data (alternatively cellular data):

    image 962.png

  7. Select the installed eSIM (in this case business):


    image 971.png

 

Check if Data Roaming is enabled

  1. Go to settings:

    image 303 (7).png

  2. Select mobile service (It might be called cellular on some iPhone devices):

    image 1611.png

  3. Click on the installed eSIM (in this case business):

    image 949.png

  4. Enable data roaming:

    image 999.png

 

Reboot your iOS device

  1. Press and hold the volume down button + side button until the power-off slider appears:

    image 1102.png

  2. Drag the slider and turn your iOS device off.
  3. Turn your device back on by holding the right side button until you see the Apple logo:

    image 1604.png

 

Disable 5G settings

  1. Go to settings:

    image 303 (7).png

  2. Select mobile service (It might be called cellular on some iPhone devices):

    image 1611.png

  3. Click on the installed eSIM (in this case business):

    image 521 (1).png

  4. Click voice and data:

    image 1000.png

  5. Here, you can unselect 5G and enable 4G, 3G or LTE:

    image 998.png

 

Enable and disable Airplane Mode

  1. Go to settings:

    image 303 (7).png

  2. Turn Airplane Mode on:

    image 1003.png

  3. Wait 15 seconds.
  4. Turn Airplane Mode off.

 

Configure APN (Access Point Name) settings

  1. Go to settings:

    image 303 (7).png

  2. Select mobile service (It might be called cellular on some iPhone devices):

    image 1611.png

  3. Click on the installed eSIM (in this case business):

    image 521 (1).png

  4. Tap mobile data network:

    image 1054.png

  5. For both APN settings, input truphone.com:

    image 1056.png

  6. Leave other fields blank.

 

Reset your network settings

  1. Go to settings:

    image 303 (7).png

  2. Select general:

    image 1057.png

  3. Tap transfer or reset iPhone:

    image 1058.png

  4. Tap reset:

    image 1059.png

  5. Select reset network settings:

    image 1060.png

 

Select Network Operator manually

  1. Go to settings:

    image 303 (7).png

  2. Select mobile service (It might be called cellular on some iPhone devices):

    image 1611.png

  3. Tap on the installed eSIM (in this case, business):

    image 521 (1).png

  4. Click network selection:

    image 1061.png

  5. Disable the automatic selection:

    image 1062.png

  6. Select 1GLOBAL, which is provided by Saily. If you are unsure which one it is, you can contact Saily Customer Support Service for support.

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