In some cases, your iOS device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below:
Check if the plan was activated
Disconnect from the Wi-Fi
Check if eSIM is enabled and chosen as the preferred
Check if Data Roaming is enabled
Reboot your iOS device
Disable 5G settings
Enable and disable Airplane Mode
Configure APN (Access Point Name) settings
Reset your network settings
Select the Network Operator manually
Check if the plan was activated
To make sure that your plan is active, follow the steps in our how to activate your Saily eSIM article.
Disconnect from the Wi-Fi
- Go to Settings > Wi-Fi.
- Turn off Wi-Fi.
Check if eSIM is enabled and chosen as the preferred
- Go to Settings > Mobile Service (It might be called Cellular on some iPhone devices).
- Click on the installed eSIM (in this case Business).
- Check if Turn On This Line is enabled.
- Go back to the Mobile Service (alternatively Cellular) settings.
- Click Mobile Data (alternatively Cellular Data).
- Select the installed eSIM (in this case Business).
Check if Data Roaming is enabled
- Go to Settings > Mobile Service (It might be called Cellular on some iPhone devices).
- Click on the installed eSIM (in this case Business).
- Enable Data Roaming.
Reboot your iOS device
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Press and hold the Volume Down button and the Side button until the power-off slider appears.
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Drag the slider and turn your iOS device off.
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Turn your device back on by holding the Side button (on the right side of your iPhone) until you see the Apple logo.
Disable 5G settings
- Go to Settings > Mobile Service (It might be called Cellular on some iPhone devices).
- Click on the installed eSIM (in this case Business).
- Click Voice & Data.
- Here, you can deselect 5G and enable LTE or 3G.
Enable and disable Airplane Mode
- Go to Settings.
- Turn Airplane Mode on.
- Wait 15 seconds.
- Turn Airplane Mode off.
Configure APN (Access Point Name) settings
- Go to Settings > Mobile Service (It might be called Cellular on some iPhone devices).
- Click on the installed eSIM (in this case Business).
- Tap Mobile Data Network.
- For both APN settings, input truphone.com
- Leave other fields blank.
Reset your network settings
- Go to Settings > General.
- Tap Transfer or Reset iPhone.
- Tap Reset.
- Select Reset Network Settings.
Select Network Operator manually
- Go to Settings > Mobile Service (It might be called Cellular on some iPhone devices).
- Tap on the installed eSIM (in this case Business).
- Click Network Selection.
- Disable the Automatic selection.
- Select the network provider provided by Saily. If you are unsure which one it is, you can contact Saily Customer Support Service for reassurance.