Introduction
In this article, you will learn how to contact Saily customer support for help with setup, troubleshooting, or billing. Saily provides 24/7 assistance through live chat and email to ensure you get the most out of your global connectivity. Please note that Live Chat is available only via the Saily application.
Before you start
- Saily does not offer phone support; all assistance is provided via chat and email for better visual guidance.
Here's what to do
Using Live Chat
Live chat is the fastest way to get help regarding Saily and is available 24/7.
Via the Support Center (Web):
- Scroll to the bottom of any Support Center article.
- Click “Chat with us”.
- You will be prompted to scan a QR code to continue to Live Chat via your mobile device.
NOTE: Tapping Chat with us on your mobile device will redirect you to the Saily application.
- Interact with the chatbot; if it cannot resolve your issue, you will be transferred to a live agent.
Via the Saily App:
- Open the Saily app and navigate to the “Help” tab.
- Tap “Chat with us”.
- Follow the on-screen prompts to start a conversation with an agent.
Sending an Email Ticket
If you prefer email or cannot access the app, you can submit a support ticket.
Via the Support Center (Web):
- Scroll to the bottom of any Support Center article.
- Click “Email us”.
- Enter your email address and describe your inquiry.
- Click “Submit”. Responses will be sent directly to your inbox.
Additional tips
- Use the Saily Support Center search bar to find instant answers to common questions.
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If you are not able to contact support, follow these troubleshooting steps:
- Check your internet connection. An unstable connection can prevent the chat feature from working correctly.
- Temporarily turn off any ad-blockers or extensions andX refresh the page.
- Try a different device. Please consider that the Saily Live Chat is available only through the Saily app, which is available on the following mobile devices.
- Send an email directly via our submit a request form.
