How to activate my Saily eSIM?

Introduction

In this article, you will learn how to properly install and activate your Saily eSIM to ensure a seamless mobile data connection while traveling abroad. Following these steps will help you avoid roaming charges and ensure your service starts automatically upon arrival.

 

Before you start:

To ensure a successful setup, please verify the following requirements:

• An active internet connection (Wi-Fi or mobile data) is required for the initial installation.
• Your device must be eSIM compatible and carrier-unlocked.
• The Saily app should be installed on your mobile device.

Important considerations:

• Turkey Travel: Due to local restrictions on eSIM providers, the Saily website and top-up options are unavailable within Turkey. You must purchase and activate your plan before entering the country.
• Service Continuity: Once the service is activated, it cannot be paused.

Here's what to do:

Pre-travel setup

1. Install the eSIM on your Android or iOS device.
2. Enable Data Roaming for the Saily eSIM profile in your device settings.
3. Ensure the eSIM is downloaded and ready before you depart.

Upon arrival at your destination

1. Disable your personal/primary SIM card to prevent unexpected roaming charges from your home provider.
2. Disable Mobile Data Switching (or "Allow Cellular Data Switching") to ensure your device only uses the Saily network.

Troubleshooting activation issues

If your eSIM does not activate automatically upon arrival, follow these steps:

1. Verify that the Saily eSIM is toggled On in your mobile network settings.
2. Check the APN (Access Point Name) settings:
   • If the Saily APN is present, the connection should be established shortly.
   • Android users: If the APN is missing, open the Saily app and keep it open for up to 5 minutes to allow for automatic configuration.
   • iOS users: If the APN is missing or the connection fails, please contact support.

Additional tips

If the troubleshooting steps above do not resolve your connection issues, or if you require manual APN settings for an iOS device, please contact the Saily support team for further assistance.