Use these steps to stop future charges for your Ultra plan, phone number, or auto top-up. You keep your benefits until the current billing period ends.
How to cancel a Saily Ultra plan?
- Open the Saily app and go to Profile.
- Tap Your plans.
- Select your Ultra plan and cancel it.
- Confirm the cancellation.
Before you cancel, the app may offer a lower-tier plan instead. If you choose it, it starts at the beginning of your next billing cycle, and you won't be charged again. If you still want to cancel after that, your plan pauses for one billing cycle and then ends for good.
If you can't cancel in the app, contact Saily support, and we will cancel it for you.
How to cancel the Saily phone number plan?
- Open the Saily app and go to Profile.
- Tap Your plans.
- Select your phone number plan and cancel it.
After the plan ends, your number stays reserved for 30 days. To keep it, go to the app, tap Get number, and buy the phone number plan again on the same eSIM. After 30 days, the number is released and can't be recovered.
To pay with a different card, cancel the plan, wait for it to expire, and then buy it again with the new card.
Turn off auto top-up
- Open the Saily app and go to the eSIMs tab.
- Select the eSIM and tap Top-up.
- Tap Cancel auto top-up and confirm.
The green dot on the Top-up button disappears once auto top-up is off.
Additional tips
- To ask for a refund, read our refund policy article.