In this article, you will learn what ClassPass is, how it works as a Saily Ultra benefit, who can use it, when your credits become available, and where ClassPass is supported. ClassPass is a built-in benefit of the Saily Ultra plan that gives you complimentary monthly credits for fitness, wellness, and beauty bookings.
What is ClassPass?
ClassPass is a membership that gives you access to fitness, wellness, and beauty bookings at participating venues worldwide. It is included as a built-in benefit of the Saily Ultra plan, and Ultra subscribers receive 10 complimentary credits each month to book classes and appointments.
NOTE: ClassPass is currently available to new Ultra subscribers. Existing Ultra users receive the benefit at the start of their next billing cycle.
How do I get started with ClassPass?
After you purchase an Ultra plan, a ClassPass banner appears in My Perks with a link to the sign-up flow:
- Open the ClassPass sign-up page from the banner in My Perks.
- Sign up using the same email address you used to purchase Ultra. You can only claim your credits with this exact email.
Note: If you signed up for ClassPass with a different email, or you already had a ClassPass account, please get in touch with ClassPass support and let them know about the account change so your credits can be linked correctly.
When will I receive my ClassPass credits?
- New Ultra subscribers: Please allow up to 1–2 business days after your Ultra purchase for your ClassPass credits to be activated.
- Existing Ultra users: Credits are applied at the start of your next billing cycle.
If you see a "not eligible" message when you click the ClassPass link, please try again later. If the issue continues after 2 business days, contact our support team with your order ID.
How do the ClassPass credits work?
- Ultra subscribers receive 10 free credits each month.
- Credits are not transferable between accounts.
- Credits expire monthly. Saily does not manage or control your credit balance.
Which countries support ClassPass?
ClassPass is currently available in 30 countries across North America, Europe, the Middle East, and Asia Pacific. Because coverage is updated regularly, please check the ClassPass supported locations page for the most current list.
This benefit is designed with travelers in mind. Even if your home country isn't supported, you can use your monthly credits to book fitness classes and wellness sessions whenever you visit a supported destination.
Who do I contact for ClassPass issues?
- Eligibility questions (for example, you were told you're not eligible): contact Saily support with your order ID.
- Bookings, cancellations, and credit balances: contact ClassPass support, as these are managed entirely on the ClassPass side.
Does a ClassPass issue qualify me for a refund?
ClassPass does not have a separate refund policy. Standard Saily refund rules apply, and a ClassPass-related issue - such as unused credits or an unsupported country - does not create a separate refund entitlement. For details, see What is Saily's refund policy?
Where can I find the ClassPass Terms & Conditions?
The Terms & Conditions are embedded in the sign-up page. You can also review the ClassPass UK Terms of Use.
Additional tips
- Learn how to purchase a Saily eSIM.
- Learn more about Saily's refund policy by visiting our Help Center.
- Browse supported ClassPass venues and locations on the ClassPass search page.