How to contact Saily customer support

In this article, you will learn how to contact Saily customer support for help with setup, troubleshooting, or billing. Saily provides 24/7 assistance through live Chat and email to ensure you get the most out of your global connectivity. Please note that Live Chat is available only via the Saily application.

Before you start

• Saily does not offer phone support; we provide all assistance via Chat and email for better visual guidance.

Here's what to do

Using Live Chat

Live Chat is the fastest way to get help regarding Saily and is available 24/7.

Using the Saily Help Center to start a live chat:

NOTE: We highly recommend trying to solve your issue first by reading our Help Center articles. Our guides include many troubleshooting steps. Or, if you want more information about a feature, use the search bar.

If you are on an article, you can follow these steps to contact support:

1. Scroll to the bottom of any Support Center article.
2. Scan the QR code to start a Live Chat on your mobile device via the Saily app.
   NOTE: Tapping Chat with us on your mobile device will redirect you to the Saily application.
3. Interact with the chatbot; if it cannot resolve your issue, you will be transferred to a live agent.

After contacting us, you can tell our team you've already followed the troubleshooting steps in the articles, and we can provide more specialized support.

With that said, the easiest way is to click or tap the "Chat with us" button. On mobile, you'll find it at the bottom of the screen; on desktop, at the bottom right. It appears on almost all pages except article pages.

Via the Saily App:

1. Open the Saily app and navigate to the "Help" tab. 
2. Tap "Chat with us". 
3. Follow the on-screen prompts to start a conversation with an agent. 

Sending an Email Ticket

If you prefer email or cannot access the app, you can submit a support ticket.

Sending an Email ticket via the Saily Help Center:

1. Scroll to the bottom of any Help Center article.
   NOTE: The "Email us" button appears only at the bottom of articles.
2. Click "Email us".
3. Enter your email address and describe your inquiry.
4. Click "Submit". Responses will be sent directly to your inbox.

Additional tips

• Use the Saily Help Center search bar to find instant answers to common questions.
• If you are not able to contact support, follow these troubleshooting steps:
  • Check your internet connection. An unstable connection can prevent the chat feature from working correctly.
  • Temporarily turn off any ad-blockers or extensions, then refresh the page. 
  • Try a different device. Please consider that the Saily Live Chat is available only through the Saily app, which is available on the following mobile devices.
  • Send an email directly via our submit a request form.