How to contact the Saily support team

In this article you will learn how to contact the Saily customer support team.

There are multiple ways to contact the support team. These are the methods that we will be covering in this article:

 

Sending a ticket via the Saily Help Center

To send a ticket via the Saily Help Center, follow these steps:

  1. Go to the Saily home page.
  2. Click Submit a request in the top right corner.

    SAILY HC.png

  3. Fill in the form and submit your request.

    SAILY HC SUBMIT.png

Once you have clicked Submit, your request will be sent to the customer support team.

 

Sending a ticket via the Saily App

If you would like to submit a ticket via the Saily App instead, follow these steps:

  1. Navigate to the Help tab in your Saily App homepage. 

    HELP (1).png

  2. Tap on Getting started with Saily.

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  3. Select Contact support.

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  4. Describe your issue in the provided field.

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  5. Attach any relevant screenshots and Submit request.

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Your request will be sent to the customer support team once you click Submit request.

 

Joining a live chat via the Saily App

To contact the customer support team via live chat, follow along to the steps below:

  1. Navigate to the Help tab in your Saily App homepage.

    HELP (1).png

  2. Select Troubleshooting.

    LIVE CHAT HELP.png

  3. Tap Contact support.

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  4. Follow the on-screen prompts.

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After following the prompts, your chat with a live agent will begin.

 
 
 
 

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