If you encounter any difficulties with the Saily application and setup, our customer support team may request a screenshot of the issue or specific parameters to assist in troubleshooting. Below, you'll find tutorials demonstrating how to capture and send screenshots on Android and iOS devices:
How to take a screenshot on Android
If your Android has a physical home button, simultaneously hold the home + volume down buttons. After the confirmation notification, you can find it in your screenshots folder.
If your Android does not have a home button, simultaneously hold the power + volume down buttons. After the confirmation notification, you can find it in your screenshots folder.
How to take a screenshot on iOS
To take a screenshot on an iPad, iPod touch, or an iPhone 8 and older, follow these steps:
- Open the application or document that you need to screenshot.
- Press the home + power buttons at the same time:
- To find the screenshot, head to photos -> albums and tap on the screenshots folder.
To take a screenshot on an iPhone X and later models that no longer have the home button:
- Open the application or document that you need to screenshot.
- Press the power + volume up buttons at the same time:
- To find the screenshot, head to photos -> albums and tap on the screenshots folder.
How to send a screenshot to the Saily customer support team
Once you have the screenshot, you can send it to our customer support team by following these steps:
iOS
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Contact the customer support team and select the paperclip button located on the lower-left side:
- Then, select the photo library button:
- Next, tap on your selected screenshot to send it to our customer support team.
Android
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Get in touch with the customer support team, and tap on the paperclip button:
- Next, select the upload a file button:
- Afterwards, choose the wanted screenshot and tap on the select button:
