Moving your Saily eSIM transfers your eligible plans from an older eSIM to a new one so you can continue using Saily and add data or new plans. The move is free, and your plans keep their full data allowance.
Why is Saily replacing my eSIM?
Saily is replacing certain older eSIMs with new, improved ones. Older eSIMs can no longer receive new plans, top-ups, or shared plans.
If your eSIM is affected, you may see a message in the Saily app or receive an email about the replacement. If your existing plan is still active, you can continue using it until you move or your plans are moved automatically.
What happens to my plans and data when I move?
Your eligible Saily plans move together to one new eSIM, and each plan keeps its full data allowance. If you have already started using a plan, the plan starts again with its full data allowance on the new eSIM.
The plans on your old eSIM end when the move is complete. You’ll need to set up the new eSIM before you can use Saily mobile data again.
NOTE: A moved plan may show as Pending until you start using data on the new eSIM.
How do I move my Saily eSIM?
You can move eligible regular Saily plans using the Move button in the Saily app.
Before you start, update the Saily app to version 3.62 or newer and connect to Wi-Fi or another mobile data connection. You’ll need that connection to move your plans and set up the new eSIM.
- Open the Saily app and tap Move on the Home screen.
- Review the plans shown in the app and confirm the move.
- Wait for the move to finish. This may take a few minutes.
- Follow the app’s instructions to remove the old eSIM and set up the new one.
- Turn on the new eSIM for mobile data and enable data roaming.
NOTE: Remove the old Saily eSIM only after the move is complete. If you have more than one Saily eSIM installed, make sure you select the correct one.
What happens if I don’t move my Saily eSIM?
If you don’t move your eligible plans before the deadline, Saily will move the remaining plans automatically. The automatic move is expected around January 17, 2027.
After an automatic move, you’ll still need to set up the new eSIM in the Saily app. Connect to Wi-Fi or another mobile data connection to complete setup.
Why can’t I see the Move button?
The Move button requires Saily app version 3.62 or newer and is available for eligible regular plans. Update the app first if you can’t see the button.
Some eSIMs can’t be moved using the button. If your app says “We’re replacing older eSIMs,” the next steps depend on your plan:
- Saily Ultra: Your membership moves to a new eSIM when an eligible renewal starts. You’ll receive instructions to install the new eSIM. Keep using your current eSIM until then.
- Shared plans: Your current unit continues working on the old eSIM. If you have units remaining when the old eSIM is retired, your next unit will automatically be provided on a new eSIM.
- Company-paid Saily Business plans: Saily coordinates the move with your company. Contact Saily support if you can’t get a new plan.
NOTE: A new Saily Ultra eSIM is not available to install before the renewal that moves your membership. Some memberships with a later renewal may require a different arrangement; Saily will contact affected members.
Can I move my Saily eSIM while traveling?
Yes, you can move an eligible Saily eSIM while traveling, but you need Wi-Fi or another mobile data connection to complete the move and set up the new eSIM.
Your Saily data connection stops when the move is complete and won’t work again until the new eSIM is installed and enabled for mobile data. Until you move, your current active plan can continue working.
Why isn’t my Saily data working after the move?
Saily data won’t work after the move until the new eSIM is set up and selected for mobile data. Connect to Wi-Fi or another mobile data connection, then:
- Remove the old Saily eSIM if you haven’t already.
- Open the Saily app and tap Set up new eSIM.
- Turn on the new eSIM, select it for mobile data, and enable data roaming.
If you deleted the new eSIM in the Saily app, or a plan is missing after the move, contact Saily support for help.
What should I do if my Saily eSIM move fails?
If the Saily app says “We couldn’t move your plans,” your plans remain on the old eSIM. Try the move once more while connected to Wi-Fi. If it fails again, contact Saily support.
If the app says “We can’t move this eSIM in the app,” check the reason shown:
- “Today’s limit”: Try again tomorrow.
- “A plan is still being added”: Wait a few minutes and try again.
What happens to auto top-up after the move?
You must turn auto top-up on again for your new Saily eSIM. After moving and setting up the new eSIM, enable auto top-up if you want data to be added automatically.
Additional tips
- Learn more about how to set up a Saily eSIM.
- Learn more about the auto top-up in the Saily app on our Help Center.
- Find out how to troubleshoot a Saily eSIM connection.
- Learn more about Saily Ultra membership.