Problem
Your Saily eSIM payment has failed, or you can't pay.
Common symptoms
- When you try to pay, you get an error message such as:
"Your payment was declined. Please check your card details or try another payment method."
Troubleshooting
- To avoid multiple charges or temporary holds, don't try to complete a purchase repeatedly.
- Make sure your account has enough funds for the transaction.
- Disable VPNs or proxies while making a payment. Having an unusual IP address (such as an IP address from a different country than where your credit card was issued) may also cause it.
- Double-check the credit card information you provide when paying.
- If your bank declined the transaction, please contact them and ask them to allow future payments to Saily.
Additional Tips
- If you were charged but received nothing, contact our support via the QR code on the right side of the browser, or the Chat with us button at the bottom if you're on mobile.