Problem
The payment for your eSIM has failed, or you are unable to pay.
Common symptoms
- When you try to pay, you get an error message such as:
“Your payment was declined. Please check your card details or try another payment method.”
Troubleshooting
- To avoid multiple charges or temporary hold of funds, do not make repeated attempts to complete a purchase.
- Make sure that your account has enough funds to make the transaction.
- Disable VPNs or proxies while making a payment. Having an unusual IP address (such as an IP address of a different country than your credit card was issued) may also cause it.
- Double-check the credit card information you provide when paying.
- If your bank declined the transaction, please contact your bank and allow future payments to Saily.
