This article covers the key information about Saily's refund policy.
Refunds for Non-Activated Data Plans
If the eSIM you have purchased has not been installed or the Data Plan has not been activated, you may request a full refund within 30 days of the purchase.
Refunds for Minimally Used Data Plans or Activated Data Plans
If you have installed the eSIM and activated the Data Plan, Saily will consider it used; therefore, we cannot guarantee a full refund. That being said, a partial or a full refund may be considered under the following conditions:
- You were unable to use much of the data because of Saily-related quality issues.
- The Data Plan has been activated, but you still have most of the data left (>99% of the Data Plan).
For more information about your eligibility, please refer to Saily's Terms of Service section 3.5.
If you wish to receive a refund, the fastest and most direct way to begin is to submit a refund request through our website.