Can I reinstall an eSIM?

Most eSIM plans are for one-time use and cannot be installed more than once, even on the same device.

However, with Saily you can reinstall your eSIM and even use it on a different device as long as you are using the same email address to log in to our application.

How to reinstall an eSIM for iOS?

  1. Go to your device Settings:
  2. Press on the Mobile Service:

    image 246.png

  3. Click on your eSIM:

    image 365.png

  4. Press Delete eSIM:

    image 364.png

  5. Click Update Contacts on the next pop-ups:

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  6. Once it's done, go back to the Saily app > eSIMs and select Install eSIM:

    image 371.png

    In case you are unable to install eSIM, please reinstall the Saily app.

How to reinstall an eSIM for Android?

  1. Go to your device Settings.
  2. Press on the Connections:

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  3. Select the SIM manager:

    image 235.png

  4. Tap on your selected eSIM:

    image 449.png

  5. Press Remove eSIM:

    image 373.png

    image 450.png

  6. Once it's done, go back to the Saily app -> eSIMs and select install eSIM:

    image 371.png

    In case you are unable to install eSIM, please reinstall the Saily app.

If you encounter any other issues, don't hesitate to contact our 24/7 Customer Support Service by live chat or by contacting us here.

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