Can I reinstall an eSIM?

Most eSIM plans are for one-time use and cannot be installed more than once, even on the same device.

However, with Saily you can reinstall your eSIM and even use it on a different device as long as you are using the same email address to log in to our application.

This article covers two types of reinstallation options:

How to reinstall an eSIM for iOS?

  1. Go to your device Settings:
  2. Press on the Mobile Service:

    image 246.png

  3. Click on your eSIM:

    image 365.png

  4. Press Delete eSIM:

    image 364.png

  5. Once it's done, go back to the Saily app > eSIMs and select Install eSIM :

    image 371.png

How to reinstall an eSIM for Android?

  1. Go to your device Settings.
  2. Press on the Connections:

    image 441.png

  3. Select the SIM manager:

    image 235.png

  4. Tap on your selected eSIM:

    image 449.png

  5. Press Remove eSIM:

    image 373.png

    image 450.png

  6. Once it's done, go back to the Saily app -> eSIMs and select install eSIM:

    image 371.png

In case you encounter any issues, don't hesitate to contact our 24/7 Customer Support Service by live chat or by contacting us at support@saily.com.

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