How to fix Android no net issue?

In some cases, your Android device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below:

• Check if the plan was activated
• Disconnect from the Wi-Fi
• Check if eSIM is enabled and chosen as the preferred
• Check if Data Roaming is enabled
• Reboot your Android device
• Disable 5G settings
• Select the Network Operator manually
• Enable and disable Flight Mode
• Configure APN (Access Point Name) settings
• Reset your network settings

Check if the plan was activated

To make sure that your plan is active, follow the steps in our how to activate your Saily eSIM article.

Disconnect from the Wi-Fi

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Turn off Wi-Fi:
   
   

Check if eSIM is enabled and chosen as the preferred

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Press on the SIM manager:
   
   
   
   
4. Select your eSIM (in this case, eSIM 1, 1GLOBAL) and toggle it to the on position:
   
   
   
   
5. Now tap on mobile data:
   
   
   
   
6. Make sure that your Saily eSIM (in that case, eSIM 1) is selected.
   
   

Check if Data Roaming is enabled

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Make sure that data roaming is enabled:
   
   

Reboot your Android device

1. Press and hold the power button or power button + volume down to access the power off menu.
   
   
   
   
2. Alternatively, to force a reboot, hold the power button until the device restarts on its own.
   
   

Disable 5G settings

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Tap the eSIM you wish to configure:
   
   
   
   
5. Select the preferred network type:
   
   
   
   
6. Unselect 5G and choose the 4G or 3G option:
   
   

Select the Network Operator manually

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Select the network operators:
   
   
   
   
5. Select 1GLOBAL as your network provider. If no such option exists, please contact our Customer Support Agents.

Enable and disable Flight Mode

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Turn the flight mode mode on:
   
   
   
   
4. Wait 15 seconds.
5. Turn the flight mode mode off.

Configure APN (Access Point Name) settings

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Select access point names:
   
   
   
   
5. Tap + or add while you have your eSIM selected:
   
   
   
   
6. Enter the details in the name and APN fields by following the steps below
   
   
   
   
7. Input truphone.com in the name field and press ok:
   
   
   
   
8. For APN input truphone.com as well.
   
   
   
   
9. Scroll down to APN type and set it to default,dun.
   
   
   
   
10. Leave other fields blank.
11. Tap the 3 dots in the top right:
    
    
    
    
12. Then press save:
    
    
    
    
13. After saving, select the new APN to enable it:
    
    

Reset your network settings

1. Go to settings:
   
   
   
   
2. Type reset in the search bar and select reset Wi-Fi, mobile and Bluetooth (or reset network settings). Alternatively, scroll down and select general management:
   
   
   
   
3. Select reset:
   
   
   
   
4. Tap reset network settings:
   
   
   
   
5. Tap reset settings:
   
   
   
   NOTE: After completing a network settings reset, all network related settings will be restored to factory defaults – this includes data roaming, APN and other settings. We highly recommend checking all network settings relevant to your daily use and re-enabling/reconfiguring them after.