How to fix Android no net issue?

In some cases, your Android device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below:

Check if the plan was activated

To make sure that your plan is active, follow the steps in our how to activate your Saily eSIM article.

Disconnect from the Wi-Fi

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Turn off Wi-Fi:
   
   

Check if eSIM is enabled and chosen as the preferred

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Press on the SIM manager:
   
   
   
   
4. Select your eSIM (in this case, eSIM 1, 1GLOBAL) and toggle it to the on position:
   
   
   
   
5. Now tap on mobile data:
   
   
   
   
6. Make sure that your Saily eSIM (in that case, eSIM 1) is selected.
   
   

Check if Data Roaming is enabled

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Make sure that data roaming is enabled:
   
   

Reboot your Android device

1. Press and hold the power button or power button + volume down to access the power off menu.
   
   
   
   
2. Alternatively, to force a reboot, hold the power button until the device restarts on its own.
   
   

Disable 5G settings

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Tap the eSIM you wish to configure:
   
   
   
   
5. Select the preferred network type:
   
   
   
   
6. Unselect 5G and choose the 4G or 3G option:
   
   

Select the Network Operator manually

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Select the network operators:
   
   
   
   
5. Select 1GLOBAL as your network provider. If no such option exists, please contact our Customer Support Agents.

Enable and disable Flight Mode

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Turn the flight mode mode on:
   
   
   
   
4. Wait 15 seconds.
5. Turn the flight mode mode off.

Configure APN (Access Point Name) settings

1. Go to settings:
   
   
   
   
2. Click on connections:
   
   
   
   
3. Select mobile networks:
   
   
   
   
4. Select access point names:
   
   
   
   
5. Tap + or add while you have your eSIM selected:
   
   
   
   
6. Enter the details in the name and APN fields by following the steps below
   
   
   
   
7. Input truphone.com in the name field and press ok:
   
   
   
   
8. For APN input truphone.com as well.
   
   
   
   
9. Scroll down to APN type and set it to default,dun.
   
   
   
   
10. Leave other fields blank.
11. Tap the 3 dots in the top right:
    
    
    
    
12. Then press save:
    
    
    
    
13. After saving, select the new APN to enable it:
    
    

Reset your network settings

1. Go to settings:
   
   
   
   
2. Type reset in the search bar and select reset Wi-Fi, mobile and Bluetooth (or reset network settings). Alternatively, scroll down and select general management:
   
   
   
   
3. Select reset:
   
   
   
   
4. Tap reset network settings:
   
   
   
   
5. Tap reset settings:
   
   
   
   NOTE: After completing a network settings reset, all network related settings will be restored to factory defaults – this includes data roaming, APN and other settings. We highly recommend checking all network settings relevant to your daily use and re-enabling/reconfiguring them after.