How to fix Android no net issue?

Sometimes, your Android device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below:

Check if the plan was activated
 

To ensure your plan is active, follow the steps in our How to Activate Your Saily eSIM article.

Disconnect from the Wi-Fi

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Turn off Wi-Fi:
   
   

Check if eSIM is enabled and chosen as the preferred

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Press on the SIM manager:
   
   
    
4. Select your eSIM (in this case, eSIM 1) and toggle it to the on position:
   
   
    
5. Now tap on mobile data:
   
   
    
6. Ensure that your Saily eSIM (in that case, eSIM 1) is selected.
   
   

Check if Data Roaming is enabled.

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Select mobile networks:
   
   
    
4. Make sure that data roaming is enabled:
   
   

Reboot your Android device

1. Press and hold the power or power button + volume down to access the power off menu.
   
   
    
2. Alternatively, hold the power button until the device restarts to force a reboot.
   
   

Disable 5G settings

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Select mobile networks:
   
   
    
4. Tap the eSIM you wish to configure:
   
   
    
5. Select the preferred network type:
   
   
    
6. Unselect 5G and choose the 4G or 3G option:
   
   

Select the Network Operator manually

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Select mobile networks:
   
   
    
4. Select the network operators:
   
   
    
5. Select your network provider. If no such option exists, please get in touch with our Customer Support Agents.

Enable and disable Flight Mode

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Turn the flight mode on:
   
   
    
4. Wait 15 seconds.
5. Turn the flight mode off.

Configure APN (Access Point Name) settings

1. Use the Android search feature to search for settings:
   
   
    
2. Click on connections:
   
   
    
3. Select mobile networks:
   
   
    
4. Select access point names:
   
   
    
5. Tap + or add while you have your eSIM selected:
   
   
    
6. Enter the details in the name and APN fields by following the steps below.
   
   
    
7. Input wbdata in the name field and press ok:
   
   
    
8. For APN, input wbdata as well:
   
   
    
9. Leave other fields blank.
10. Tap the three dots in the top right:
    
    
     
11. Then press save:
    
    
     
12. After saving, select the new APN to enable it:
    
    

Reset your network settings.

1. Use the Android search feature to search for settings:
   
   
    
2. Type reset in the search bar and select reset Wi-Fi, mobile, and Bluetooth (or reset network settings). Alternatively, scroll down and choose general management:
   
   
    
3. Select reset:
   
   
    
4. Tap reset network settings:
   
   
    
5. Tap reset settings:
   
   
   
   NOTE: After completing a network settings reset, all network-related settings will be restored to factory defaults—this includes data roaming, APN, and other settings. We highly recommend checking all network settings relevant to your daily use and re-enabling/reconfiguring them afterward.