How to fix Android no net issue?

In some cases, your Android device might have trouble establishing a network connection. If you are unable to connect to the internet while using Saily eSIM, try troubleshooting the issue by following the steps below:

Check if the plan was activated
Disconnect from the Wi-Fi
Check if eSIM is enabled and chosen as the preferred
Check if Data Roaming is enabled
Reboot your Android device
Disable 5G settings
Select the Network Operator manually
Enable and disable Flight Mode
Configure APN (Access Point Name) settings
Reset your network settings

Check if the plan was activated

To make sure that your plan is active, follow the steps in our how to activate your Saily eSIM article.

Disconnect from the Wi-Fi

1. Go to Settings > Connections.
   
   
   
   
   
   
2. Turn off Wi-Fi.
   
   
   
   

Check if eSIM is enabled and chosen as the preferred

1. Go to Settings > Connections > SIM Manager.
   
   
   
   
   
   
   
   
2. Select your eSIM (in this case eSIM 1, 1GLOBAL) and toggle it to the ON position.
   
   
   
   
3. Now tap on Mobile Data.
   
   
   
   
4. Make sure that your Saily eSIM (in that case, eSIM 1) is selected.
   
   
   
   

Check if Data Roaming is enabled

1. Go to Settings > Connections > Mobile Networks.
   
   
   
   
   
   
   
   
2. Make sure that Data Roaming is enabled. 
   
   
   
   

Reboot your Android device

1. Press and hold the Power button, or Power + Volume Down, to find the Power off menu.
   
   
2. Alternatively, to force a reboot, hold that button(s) until it restarts on its own.
   
   

Disable 5G settings

1. Go to Settings > Connections > Mobile Networks.
   
   
   
   
   
   
   
   
2. Tap the eSIM you wish to configure.
   
   
   
   
3. Select Preferred network type.
   
   
4. Unselect 5G and choose the 4G or 3G option.
   
   

Select the Network Operator manually

1. Go to Settings > Connections > Mobile Networks > Network Operators.
   
   
   
   
   
   
   
   
   
   
2. Select 1Global as your network provider. If no such option exists, please contact our Customer Support Agents.
   
   

Enable and disable Flight Mode

1. Go to Settings > Connections.
   
   
   
   
   
   
2. Turn Flight Mode mode on.
   
   
   
   
3. Wait 15 seconds.
   
   
4. Turn Flight Mode mode off.
   
   

Configure APN (Access Point Name) settings

1. Go to Settings > Connections > Mobile Networks.
   
   
   
   
   
   
   
   
2. Tap Access Point Names.
   
   
   
   
3. Tap + or ADD while you have your eSIM selected.
   
   
   
   
4. Enter the details in Name and APN fields by following the steps below.
   
   
   
   
5. Input truphone.com in the Name field and press OK.
   
   
   
   
6. For APN input truphone.com as well.
   
   
   
   
7. Scroll down and select Type > default,dun.
   
   
8. Leave other fields blank.
   
   
9. Tap the 3 dots at the top right and select Save.
   
   
   
   
   
   

Reset your network settings

1. Go to Settings.
   
   
   
   
2. Type Reset in the search bar and select Reset Wi-Fi, mobile & Bluetooth (or Reset network settings).
   
   Alternatively, scroll down and select General management.
   
   
   
   
3. Select Reset.
   
   
   
   
4. Tap Reset network settings.
   
   
   
   
5. Tap Reset settings.