If you encounter any difficulties with the Saily application and setup, our Customer Support Team may request a screenshot of the issue or specific parameters to assist in troubleshooting. Below, you'll find tutorials demonstrating how to capture screenshots on Android and iOS devices:
How to take a screenshot on Android
If your Android has a physical home button, hold the home + volume down buttons simultaneously. After the confirmation notification, you can find it in your screenshots folder.
If your Android does not have a home button, hold the power + volume down buttons simultaneously. After the confirmation notification, you can find it in your screenshots folder.
How to take a screenshot on iOS
To take a screenshot on an iPad, iPod touch, or an iPhone 8 and older, follow these steps:
- Open the application or document that you need to screenshot.
- Press the home + power buttons at the same time:
- To find the screenshot, head to photos -> albums and tap on the screenshots folder.
To take a screenshot on iPhone X and later that no longer has the home button:
- Open the application or document that you need to screenshot.
- Press the power + volume up buttons at the same time:
- To find the screenshot, head to photos -> albums and tap on the screenshots folder.
Once you have the screenshot, add it as an attachment to our Customer Support Team.