Your Saily eSIM will be activated instantly after landing if, prior to your trip, you follow the steps on how to activate your Saily eSIM.
It is also highly recommended to try using your Saily eSIM as soon as you've landed.
If your plan did not activate:
- Ensure that Saily eSIM is enabled in your mobile device settings.
- Check if APN (Access Point Name) is set.
- If you can see Saily APN present - you should be good to go.
- If Saily APN is not present - open the Saily application and keep it open for up to 5 minutes. This will automatically configure your APN settings (Android only).
If the above steps do not help or you are using an iOS device, please contact our support team for further assistance.